Effective Date: September 12, 2025.

Welcome to RoyalHounds. These Terms & Conditions (“Terms”) govern your use of our website, booking of pet sitting services, and purchase of merchandise. By using our site or services, you agree to these Terms. Please read them carefully.

1. Services Provided

• RoyalHounds offers pet sitting services and pet merchandise for sale online.

• All services are subject to availability and may vary by location.

• We reserve the right to refuse or cancel services at our discretion, including for safety or scheduling concerns.

2. Booking & Payment

• Pet sitting services must be booked in advance through our website.

• Payment is required at the time of booking unless otherwise agreed in writing.

• We accept online payments through third-party processors (e.g., Stripe, PayPal). We do not store credit card numbers.

• Prices are listed in US dollars and may change at any time without prior notice.

3. Cancellations & Refunds

• Cancellations made 72 hours before the scheduled service may be eligible for a refund or credit.

• Late cancellations or no-shows may be subject to full or partial charges.

• Merchandise returns are accepted within 14 days if items are unused and in original packaging.

• Refunds are processed via the original payment method.

4. Customer Responsibilities

By booking services, you agree to:

• Provide accurate and complete information about your pet(s), including health, behavior, and care needs.

• Ensure pets are up-to-date on required vaccinations.

• Provide safe and accessible conditions for sitters entering your home (if applicable).

• Acknowledge that RoyalHounds is not responsible for pre-existing conditions, undisclosed behavioral issues, or damage caused by pets.

5. Pet Care Liability Waiver

By booking services with RoyalHounds, you acknowledge and agree that:

• RoyalHounds and its sitters will make reasonable efforts to provide safe, attentive, and responsible care for your pet(s).

• You understand that pet care involves inherent risks, including but not limited to illness, injury, accidents, behavioral issues, or escape.

• In the event of illness or injury, we will make reasonable efforts to contact you immediately. If you cannot be reached, you authorize us to seek veterinary care at your expense.

• You release RoyalHounds, its employees, and contractors from liability for:

   

  • Injuries or illnesses that arise during or after services

  • Property damage caused by your pet(s)

  • Acts of nature or circumstances beyond our control

• Your financial responsibility includes all veterinary costs, medical treatments, or damages related to your pet’s actions while under our care.

6. Key Release & Home Access Waiver

By booking pet sitting services with RoyalHounds, you acknowledge and agree that:

• You will provide safe and reliable access to your home, including keys, alarm codes, or entry instructions necessary for scheduled services.

• RoyalHounds and its sitters will take reasonable care to maintain the security of your home and property while performing services.

• RoyalHounds is not liable for theft, loss, or damage to property not directly caused by the negligence of its sitters.

• You release RoyalHounds, its employees, and contractors from liability for:

   

  • Lost, stolen, or malfunctioning keys, fobs, garage door openers, or access devices

  • Accidental lockouts caused by defective locks, security systems, or changes not communicated in advance

  • Pre-existing home conditions (such as faulty wiring, plumbing, HVAC, or appliances)

• In the event of a lockout or access issue, you are responsible for any costs incurred (e.g., locksmith services).

7. Online Store Terms

• Products are sold “as is” unless otherwise specified.

• We are not responsible for delays caused by shipping carriers.

• Certain products may have limited quantities and are subject to return/exchange only per our Return Policy.

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of RoyalHounds and may not be copied, distributed, or used without permission.

9. Privacy

Your use of our services is also governed by our Privacy Policy. By booking or purchasing, you consent to our collection and use of your information as described there.

9. Termination

We may suspend or terminate your access to services at any time if you violate these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of Florida. Any disputes shall be resolved in the courts of Duval County.

11. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our services constitutes acceptance of the new Terms.

12. Contact Us

For questions or concerns about these Terms, contact us at:

RoyalHounds

📧 info@royalhounds.co

📞 323-448-4775

📍 8846 Marlee Rd

     Jacksonville FL 3222

Terms & Conditions - the basics

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.