Refund Policy

Effective Date: September 12, 2025

 

At RoyalHounds, we value our clients and strive to provide flexible options while ensuring fairness for our sitters’ time and scheduling. This Refund Policy applies to all pet sitting services booked through our website or directly with our business.

 

 

1. Cancellation & Refund Eligibility

 

• Clients must provide at least seventy-two (72) hours’ notice prior to the scheduled start of service in order to be eligible for a full refund.

• Cancellations made less than 72 hours before the scheduled start time may be ineligible for a refund or may result in a partial credit at the sole discretion of RoyalHounds.

• “No-shows” (failure to be available for scheduled services without notice) are not eligible for a refund.

 

 

2. Processing of Refunds

 

• All refund requests must be submitted in writing via email to info@royalhounds.com.

• Approved refunds will be processed within 5–10 business days and issued to the original payment method.

• Any transaction or processing fees charged by third-party payment processors may be non-refundable.

 

 

3. Final Decision & Approval

 

• All refunds are subject to final review, approval, and discretion of RoyalHounds management.

• RoyalHounds reserves the right to deny a refund request if the cancellation does not comply with this policy, or if misuse, abuse of services, or fraudulent activity is suspected.

 

 

4. Force Majeure

 

• In the event services are canceled due to circumstances beyond the reasonable control of either party (including natural disasters, illness, or emergencies), RoyalHounds will review refund requests on a case-by-case basis.

 

 

5. Agreement

 

By booking pet sitting services with RoyalHounds, you acknowledge and agree to the terms of this Refund Policy.